Paying for college can be overwhelming. While West Virginia Universitys Office of Student Accounts cant pay the bills for students, it can make the process a little easier.
Customer service representatives at the Student Accounts Call Center are available to answer questions about Academic Management Services and the 60/40 payment plans, refund checks, general billing questions and accounts receivable information, said Michael Beto, assistant director of Student Accounts.
The call center has been a tremendous success,he added.Last fall alone, operators handled more than 11,000 calls from students and parents. The call center has become a permanent part of the Office of Student Accounts.
Students may call 304-293-4006 from 8 a.m. to 5 p.m. Monday through Friday (except for University holidays). If staff members cannot answer a particular question, they will refer students to the appropriate office or contact person, or an administrator will call them back within one business day.
We strive to make payment of tuition and fees as convenient as possible,Beto said.Students can not only view their billing statements online (https://star.wvu.edu), but they may also pay by electronic check.
To get started, students should log onto the STAR information system via the MIX (http://www.mix.wvu.edu), enter their MIX username and pin number and follow the instructions.
Other payment options are available. They include:
- Payment by mailSend credit card, money order and check payments, along with remittance stubs, to: TREAS /RPD, Office of Student Accounts, West Virginia University, P.O. Box 6, Charleston, WV 25321 -0006.
- Payment by drop boxFor students who dont want to wait in line, payment drop boxes are conveniently located on the main floor of the Mountainlair (near the Copy Center), Office of Student Accounts in Stewart Hall, Bennett Tower in the Evansdale Residential Complex and Admissions and Records at the Health Sciences Center.
- Payment in personDrop off payments at the Office of Student Accounts in
Stewart Hall or in the Mountainlair Ballrooms during Student Service Days: Friday, Aug. 20, 9 a.m.-4 p.m.; Saturday, Aug. 21, 10 a.m.-2 p.m.; and Monday, Aug. 23, 9 a.m.-4 p.m.
Provided all financial obligations are met, students should start receiving their financial aid refund checks in the mail during the first week of fall semester. These checks are mailed to the student’s local mailing address, so students should make certain their local address is correct by logging online via the STAR system or in person at Admissions and Records on the downtown campus.
Student Accounts on the Net:http://www.wvu.edu/~finance/studentaccounts/