West Virginia University offers students several options to pay their tuition. Payment by electronic check or credit card may be completed online Monday through Saturday 7 a.m.-11 p.m. (except for Tuesdays and Thursdays from 1:30-4:30 a.m.) using the STAR Web system. Just log onto www.mix.wvu.edu , enter your MIX username and pin number, select the STAR tab and follow the directions.
Students are reminded WVU ’s telephone Interactive Voice Response (IVR) system will permanently hang up at noon Friday (Jan. 16).
“Even though the IVR (telephone Interactive Voice Response system) is going away, there are a lot of other easy, convenient options,”said Michael Beto, assistant director for the Office of Student Accounts.”The STAR system is very user friendly. We have a lot of activity on the Web and it saves everyone a lot of time. Students can get their payment verification right there and it also reduces human error.”
Other payment alternatives are: lockbox services in which students can pay by mail using check, money order or credit card. An envelope is provided with billing statements for students’convenience. Remittance stubs along with the payment should be mailed to: TREAS /RPD, Office of Student Accounts, West Virginia University, P.O. Box 6, Charleston, WV 25321 -0006.
Students can also drop their payment and remittance stub in one of the following drop box locations: Mountainlairmain floor around the corner from the Copy Center; Student Accountsground floor of Stewart Hall just inside the Prospect Street entrance; Evansdale Residential Complexground floor of Bennett Tower; or Health Sciences CenterAdmissions and Records.
Beto said,”Our goal is to make the payment process easier for students and parents. We’re also working on a redesign of the monthly bill that is much more self-explanatory and easier to understand. The columns are clearer and the information flows a lot easier now.”
Late payment fees go into effect today (Jan. 12). For tuition-related questions, students are encouraged to call WVU ’s Spring 2004 Call Center, 304-293-4006, 8 a.m.-5 p.m. Monday through Friday (except during University holidays).
Provided all financial obligations have been met, students should start receiving their financial aid refund checks in the mail during the first week of the spring semester. These checks are mailed to the student’s local mailing address, so students should make certain their local address is correct by logging online via the STAR system or in person at Admissions and Records.