Don’t know how to pay tuition online? Or perhaps you want more information about your housing bill at West Virginia University. If it all has you confused, WVU ’s Spring 2004 Call Center can ease your billing headaches. Just call 304 293 4006 from 8 a.m. 5 p.m. Monday through Friday (except during University holidays).
This is the first time the call center has been available for the spring semester. The Office of Student Accounts established the center in August as a convenient way to address questions and concerns about the payment process, including installment plans, mail and campus drop boxes and refund checks.
During the fall semester alone, the center handled more than 11,000 calls from parents and students.
“Due to the tremendous success of the call center, we decided to regroup for the spring semester,”Michael Beto, assistant director said.”Similar to fall, Mountaineer Temps will staff the phone center. They are trained to answer questions about tuition and fees, housing charges, anything related to their student bill.”
If staff members cannot answer a particular question, they will refer students to the appropriate office or contact person, or an administrator will call them back within one business day.
Before students contact the call center, they are encouraged to visit the WVU Research&Tax Accounting Web page at http://www.wvu.edu/~finance/control/ and click on”Student Information”for frequently asked questions and important details about billing.
While there are several payment options, Beto noted one of the easiest methods to pay is by electronic check through the Web. Just log onto the STAR system at www.mix.wvu.edu , enter your MIX username and pin number and follow the instructions.
Provided all financial obligations are met, students should start receiving their financial aid refund checks in the mail during the first week of spring semester. These checks are mailed to the student’s local mailing address so students should make certain their local address is correct by logging online via the STAR system or in person at Admissions and Records.