West Virginia University students expecting financial aid refunds should find checks in their mailboxes. A series of computer problems slowed the printing and delivery of checks by two to three days, said Terry Ondreyka, Associate Vice President for Finance.
“More than 7,000 student financial aid refund checks were produced and mailed late Friday afternoon and early Saturday morning,”Ondreyka reported.
This was the first time WVU has used the new ORACLE computer system to process student refund checks.
“I would attribute the delay to normal issues one might expect when stabilizing and moving a new system from a development to a production environment,”said Ondreyka.
He also noted that the Office of Student Accounts has emergency procedures in place to resolve financial crises students may have encountered as a result of the delay.